Legal
Last updated: October 12, 2026
The agreement for the electronic provision of services is concluded when, while creating an account, you tick acceptance of these Terms of Service (“Terms”) and acknowledge the Privacy Policy. You (“Customer”, “you”) then use Aftertalk (“Service”, “Platform”) on these Terms. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation. The service provider is Kacper Kądziołka, trading as Aftertalk, ul. Czerwone Maki 31B/21, 30-392 Kraków, Poland, NIP 6762706032, REGON 543141869, email support@aftertalk.co.
In these Terms:
Where these Terms grant specific rights to Consumers or Privileged Entrepreneurs, those provisions prevail over any conflicting general provision of these Terms with respect to that person.
Aftertalk provides automatic transcription, AI-powered analysis, and analytics for audio call recordings. Core features include Polish-language speech-to-text, sentiment analysis, topic categorisation, keyword search, and team dashboards.
We are an active MVP. Features may change, be added, or be removed. We will give reasonable notice for removals that materially affect your use.
To use the Service you need an internet-connected device, a current version of a common browser (Chrome, Firefox, Safari or Edge) with JavaScript and cookies enabled, and an email address. You must not supply unlawful content.
New accounts receive a 14-day free trial with a 10-hour audio allowance and access to Aftertalk features available as part of early access.
The free trial does not require a payment card, and we do not start a paid subscription or charge you without your express request.
When the trial ends, access to the Service may be limited or suspended unless you upgrade to a paid plan. You can also email us at support@aftertalk.co to discuss your options.
Paid plans (currently Starter and Team) are available on a self-serve basis from the Billing section of your account and at aftertalk.co/pricing. When you choose a paid plan:
If we change the price of your plan, we will tell you at least 30 days in advance as described in Section 14; the new price applies from the next billing period.
This section applies only to Customers who are Consumers or who qualify as Privileged Entrepreneurs.
You may withdraw from this Agreement within 14 days of its conclusion, without giving any reason, by sending an unambiguous statement to support@aftertalk.co. You may, but do not have to, use the model withdrawal form set out in Annex 2 to the Polish Consumer Rights Act.
By starting your free trial or subscription, you request that we begin providing the Service immediately and acknowledge that, if you withdraw after we have started providing the Service, you will pay an amount proportional to the Service already provided up to the moment of withdrawal. Withdrawing during the free trial, before any payment is taken, carries no payment obligation.
This right of withdrawal does not apply to Customers who are not Consumers or Privileged Entrepreneurs (e.g. companies and other organisations).
You may use the Service only for lawful purposes. You must not:
We may suspend or terminate accounts that violate this section, as described in Section 11.
To protect the Service and prevent abuse, we may also restrict or block access — including by IP address — and keep a record of such blocks.
The Service uses automatic speech recognition and AI/machine-learning models. AI Output (transcripts, summaries, sentiment indicators, scores, and similar content) is generated probabilistically and may contain errors, omissions, or mischaracterisations, including misattributed speakers, mistranscribed words, and inaccurate sentiment or quality classifications.
AI Output is provided for informational purposes only. It does not constitute legal, HR, medical, financial, or other professional advice, and is not a verbatim or authoritative record of any conversation. You are solely responsible for verifying AI Output before relying on it, and for ensuring meaningful human review before taking any decision that produces legal or similarly significant effects on any individual (including employment, performance, or disciplinary decisions) based on AI Output.
We do not warrant any particular level of transcription or analysis accuracy. This Section operates without prejudice to any statutory rights of Consumers and Privileged Entrepreneurs that cannot be excluded under applicable law.
You retain ownership of all Customer Content. By uploading Customer Content, you grant us a limited licence to process it solely to provide the Service. We do not claim ownership of, sell, or use Customer Content for any purpose other than providing the Service to you, and we do not use it to train or improve any AI models, as described in our Privacy Policy.
You warrant that you have the right to upload Customer Content and a lawful basis to record and process any personal data it contains, including, where required by applicable law, the consent or notification of the people recorded.
To the extent Customer Content contains personal data, our Data Processing Agreement is incorporated into and forms part of these Terms and governs that processing.
The Aftertalk platform, brand, design, and underlying technology are owned by us. Nothing in these Terms grants you a licence to our intellectual property beyond the right to use the Service as described here.
We aim for high availability but do not guarantee uninterrupted or error-free operation. We will communicate planned maintenance in advance where reasonably possible. As an active MVP, features may be added, changed, or removed; we will give reasonable notice of removals that materially affect your use. We are not liable for losses caused by downtime beyond what is required by applicable law.
If a payment fails, we will notify you and attempt to retry it. If payment remains outstanding 14 days after our request, we may suspend your access to the Service; your Customer Content is retained during suspension. If payment remains outstanding 30 days after our request, we may terminate the Agreement.
You may cancel your subscription at any time (Section 4) and ask us to close your account by emailing support@aftertalk.co; we will close it within 14 days. We may also suspend or terminate your access for breach of these Terms, including Section 6 (Acceptable Use).
On termination, we will return or delete Customer Content under Section 10 of the Data Processing Agreement. Fees already paid are non-refundable, except where these Terms or mandatory law (including the rights of Consumers and Privileged Entrepreneurs) provide otherwise.
To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the higher of the fees you paid in the 12 months preceding the claim or PLN 2,000. We are not liable for indirect, incidental, or consequential damages, or for any decision made in reliance on AI Output (see Section 7).
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for intentional misconduct or gross negligence, or the statutory rights of Consumers and Privileged Entrepreneurs.
If you are not a Consumer or Privileged Entrepreneur, you agree to indemnify and hold us harmless against any claims, damages, or expenses (including reasonable legal fees) arising from: (a) Customer Content, including any claim that it was recorded, uploaded, or processed unlawfully; or (b) your breach of these Terms.
These Terms are governed by the laws of Poland. Disputes with Customers who are not Consumers or Privileged Entrepreneurs are resolved by the court competent for Aftertalk's registered office. Consumers and Privileged Entrepreneurs may bring a claim before the court competent under the general rules.
Send complaints about the Service to support@aftertalk.co, describing the problem and giving your account email. We will reply within 14 days of receiving the complaint, to the address it came from. Payment complaints are handled by Stripe as the merchant of record.
If we reject a complaint made by a Consumer or Privileged Entrepreneur, we will inform you, on a durable medium, of the out-of-court dispute resolution body competent for your complaint (typically the relevant Provincial Inspectorate of Trade Inspection, Wojewódzki Inspektorat Inspekcji Handlowej). We are not obliged to, and do not currently, participate in such out-of-court proceedings; you may also bring your claim before the competent court.
We may change these Terms for valid reasons: changes in law or case law, a change of sub-processor, security needs, introducing, changing or withdrawing features, or a price change. We will email you at least 30 days before a change takes effect. If you do not accept it, you may terminate the agreement before it takes effect at no cost, and we will refund the unused, paid period. Continued use of the Service after a change takes effect means you accept it.
Questions about these Terms? Email support@aftertalk.co.