Legal
Last updated: July 2026
By creating an account or using AfterTalk (“Service”, “Platform”), you (“Customer”, “you”) agree to these Terms of Service (“Terms”). If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation, and “you” refers to that organisation. AfterTalk is operated by Kacper Kądziołka, a sole proprietorship registered in Poland. See our Privacy Policy for full registration details.
In these Terms:
Where these Terms grant specific rights to Consumers or Privileged Entrepreneurs, those provisions prevail over any conflicting general provision of these Terms with respect to that person.
AfterTalk provides automatic transcription, AI-powered analysis, and analytics for audio call recordings. Core features include Polish-language speech-to-text, sentiment analysis, topic categorisation, keyword search, and team dashboards.
We are an active MVP. Features may change, be added, or be removed. We will give reasonable notice for removals that materially affect your use.
New accounts receive a 14-day free trial with a 10-hour audio allowance and access to AfterTalk features available as part of early access.
The free trial does not require a payment card, and we do not start a paid subscription or charge you without your express request.
When the trial ends, access to the Service may be limited or suspended unless you upgrade to a paid plan. You can also email us at support@aftertalk.co to discuss your options.
Paid plans (currently Starter and Team) are available on a self-serve basis from the Billing section of your account and at aftertalk.co/pricing. When you choose a paid plan:
If we change the price of your plan, we will give you reasonable advance notice as described in Section 14.
This section applies only to Customers who are Consumers or who qualify as Privileged Entrepreneurs.
You may withdraw from this Agreement within 14 days of its conclusion, without giving any reason, by sending an unambiguous statement to legal@aftertalk.co. You may, but do not have to, use the model withdrawal form set out in Annex 2 to the Polish Consumer Rights Act.
By starting your free trial or subscription, you request that we begin providing the Service immediately and acknowledge that, if you withdraw after we have started providing the Service, you will pay an amount proportional to the Service already provided up to the moment of withdrawal. Withdrawing during the free trial, before any payment is taken, carries no payment obligation.
This right of withdrawal does not apply to Customers who are not Consumers or Privileged Entrepreneurs (e.g. companies and other organisations).
You may use the Service only for lawful purposes. You must not:
We may suspend or terminate accounts that violate this section, as described in Section 11.
To protect the Service and prevent abuse, we may also restrict or block access — including by IP address — and keep a record of such blocks.
The Service uses automatic speech recognition and AI/machine-learning models. AI Output (transcripts, summaries, sentiment indicators, scores, and similar content) is generated probabilistically and may contain errors, omissions, or mischaracterisations, including misattributed speakers, mistranscribed words, and inaccurate sentiment or quality classifications.
AI Output is provided for informational purposes only. It does not constitute legal, HR, medical, financial, or other professional advice, and is not a verbatim or authoritative record of any conversation. You are solely responsible for verifying AI Output before relying on it, and for ensuring meaningful human review before taking any decision that produces legal or similarly significant effects on any individual (including employment, performance, or disciplinary decisions) based on AI Output.
We do not warrant any particular level of transcription or analysis accuracy. This Section operates without prejudice to any statutory rights of Consumers and Privileged Entrepreneurs that cannot be excluded under applicable law.
You retain ownership of all Customer Content. By uploading Customer Content, you grant us a limited licence to process it solely to provide the Service. We do not claim ownership of, sell, or use Customer Content for any purpose other than providing and improving the Service to you, as described in our Privacy Policy.
You warrant that you have the right to upload Customer Content and a lawful basis to record and process any personal data it contains, including, where required by applicable law, the consent or notification of the people recorded.
To the extent Customer Content contains personal data, our Data Processing Agreement (available on request; see our Privacy Policy) is incorporated into and forms part of these Terms and governs that processing.
The AfterTalk platform, brand, design, and underlying technology are owned by us. Nothing in these Terms grants you a licence to our intellectual property beyond the right to use the Service as described here.
We aim for high availability but do not guarantee uninterrupted or error-free operation. We will communicate planned maintenance in advance where reasonably possible. As an active MVP, features may be added, changed, or removed; we will give reasonable notice of removals that materially affect your use. We are not liable for losses caused by downtime beyond what is required by applicable law.
If a payment fails, we will notify you and attempt to retry it. If payment remains outstanding 14 days after our request, we may suspend your access to the Service; your Customer Content is retained during suspension. If payment remains outstanding 30 days after our request, we may terminate the Agreement.
You may close your account at any time from your account settings or by emailing support@aftertalk.co; cancellation takes effect as described in Section 4. We may also suspend or terminate your access for breach of these Terms, including Section 6 (Acceptable Use).
On termination, your data will be deleted in accordance with the retention schedule in our Privacy Policy. Fees already paid are non-refundable, except where these Terms or mandatory law (including the rights of Consumers and Privileged Entrepreneurs) provide otherwise.
To the maximum extent permitted by law, our total liability to you for any claim arising from these Terms or your use of the Service shall not exceed the fees you paid in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential damages, or for any decision made in reliance on AI Output (see Section 7).
Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, including liability for intentional misconduct or gross negligence, or the statutory rights of Consumers and Privileged Entrepreneurs.
You agree to indemnify and hold us harmless against any claims, damages, or expenses (including reasonable legal fees) arising from: (a) Customer Content, including any claim that it was recorded, uploaded, or processed unlawfully; or (b) your breach of these Terms.
These Terms are governed by the laws of Poland. Any disputes shall be resolved in the courts of Poland, unless mandatory consumer-protection law applicable to Consumers or Privileged Entrepreneurs requires otherwise.
If we reject a complaint made by a Consumer or Privileged Entrepreneur, we will inform you, on a durable medium, of the out-of-court dispute resolution body competent for your complaint (typically the relevant Provincial Inspectorate of Trade Inspection, Wojewódzki Inspektorat Inspekcji Handlowej). We are not obliged to, and do not currently, participate in such out-of-court proceedings; you may also bring your claim before the competent court.
We may update these Terms from time to time. We will notify you of material changes at least 30 days before they take effect. If you are a Consumer or Privileged Entrepreneur and do not accept a material change, you may terminate your subscription before the change takes effect without penalty. Continued use of the Service after a change takes effect constitutes acceptance for all other Customers.
Questions about these Terms? Email legal@aftertalk.co.